HighFly LLC ("HighFly", "we", "us", or "our") operates the website https://highfly.app (the "Service").
We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use HighFly.
1. Information We Collect
We collect the following personal information when you use our Service:
- Email address
- Full name
- Other information you choose to provide
We may also collect automatically generated technical data, such as usage statistics and diagnostics, through analytics tools (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Create and manage user accounts
- Send account-related communications (e.g., confirmation, password reset, billing notifications)
- Process payments and manage subscriptions
- Improve and analyze the Service
- Ensure compliance with our Terms of Service
- Provide customer support and respond to user inquiries
3. Communications
We may send you emails related to your account or the Service. Examples include:
- Account verification or password resets
- Payment and subscription updates
- Important product or policy notifications
We use Loops to send these emails. Loops Privacy Policy: https://loops.so/privacy
You may not opt out of essential communications (e.g., password resets), but you can unsubscribe from marketing or optional notifications.
4. Payment Processing
Payments for subscriptions are handled securely through Polar.
We do not store or have access to your full payment information. Polar's Privacy Policy: https://polar.sh/legal/privacy
5. Analytics
We use PostHog to collect anonymous analytics and usage data to understand how users interact with our Service.
This helps us improve product performance and user experience. PostHog Privacy Policy: https://posthog.com/privacy
We do not use cookies or third-party advertising trackers.
6. Data Storage
All user data is securely stored in Supabase. Supabase Privacy Policy: https://supabase.com/privacy
Supabase hosts data in the United States and provides encryption at rest and in transit.
7. Data Sharing
We do not sell, rent, or share your personal information with third parties, except as necessary to operate our Service or comply with legal obligations.
Third-party processors we use:
- Supabase (data storage)
- Polar (billing)
- Loops (emails)
- PostHog (analytics)
Each of these services only accesses information necessary to perform their respective functions.
8. Your Rights
Under GDPR (EU/EEA users):
You have the right to:
- Access, correct, or delete your personal data
- Request data portability
- Object to or restrict processing
- Withdraw consent at any time
Under CCPA/CPRA (California users):
You have the right to:
- Know what personal data we collect
- Request deletion of your data
- Opt out of the sale or sharing of personal data (we do not sell data)
You can exercise these rights by contacting us at support@highfly.app.
9. Data Retention
We retain user data as long as your account is active or as needed to provide our Service. When an account is deleted, associated personal data is removed from our systems within a reasonable period unless required by law to retain it.
10. Security
We use industry-standard security measures, including:
- HTTPS encryption
- Encrypted database storage
- Limited access controls
While no system is completely secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.
11. Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us to have it deleted.
12. International Transfers
Your information may be transferred to and maintained on servers located in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.
13. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will post the updated version and update the "Last updated" date above. Continued use of the Service after updates constitutes acceptance of the new terms.
14. Contact Us
If you have questions about this Privacy Policy or your data, you can contact us:
- Email: support@highfly.app
- Chatbot: https://highfly.app